General

Purchases can only be made by persons who access this website from within the UK.

In these Terms & Conditions, “we” or “us” means Redbridge Builders Merchants Ltd, “You” means the person seeking to purchase goods from us, and “our” and “your” shall be construed accordingly. “Agreement” means any order which is accepted by us, “Consumer” means any natural person acting for purposes outside their business.

These Terms & Conditions will apply to all sales made on this website. You must not continue using the website if you do not accept these Terms & Conditions.

You should read these Terms & Conditions before placing an order.

These Terms & Conditions shall prevail over any and all other terms or conditions contained or referred to in your order or in correspondence or elsewhere or implied by trade custom, practice or course of dealing unless such other terms or conditions are specifically agreed in writing by us.

No variation or exclusion of these Terms & Conditions shall be effective unless specifically agreed in writing in advance by us.

You acknowledge that you do not rely on any representations made by our employees or agents. Any estimate of quantities needed or advice or recommendation as to the suitability or fitness of any goods for any particular purpose given by our employees or agents is given without liability on our part. You will be entirely responsible for ascertaining the quantities required and the suitability and fitness of the goods for their purpose.

A person who is not a party to the agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of that agreement. You may not assign any agreement we have made with you online or any part of it without our prior written consent.

If any provision or part of a provision of these Terms & Conditions is found by any court, or other body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable or unenforceable then such provision or part thereof shall be deemed severable and the remaining provisions of the Terms & Conditions and the remainder of such provision shall continue in full force and effect.

The headings appearing above each paragraph are included for reference purposes only and shall not affect or limit the interpretation and effect of these conditions.

These Terms & Conditions do not affect your statutory rights.

Your Order

By placing an order with us you are accepting that these Terms & Conditions apply to your order and that our Conditions of Use of Website and our Privacy Policy also apply.

Acceptance of your order will occur when we dispatch the goods you have ordered.

By placing your order you are confirming that you are 18 years old or older. This is because some goods have a minimum legal age limit. All deliveries must be signed for by a person who is over the age of 18. If we cannot deliver to you because there is no one available to sign for the goods we will ask you to rearrange delivery but we may need to make a charge for re-delivery. If no one is available to accept re-delivery we may cancel your order, deduct the delivery charges and refund the balance of your money.

When you place an order payment in full should be made for all goods and any related delivery charges. After you place an order through the website, we will send you an e-mail to confirm that we have received the order.

We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply your goods within 30 days of you placing your order with us because the goods are unavailable we will notify you and reimburse the payment made by you for the goods.

Price

The price payable for the goods sold shall be that set out on our website at the time you place your order.

Any typographical or clerical omission in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without liability on our part.

We reserve the right to make such alterations to the prices displayed on our website and the availability of goods as we think fit and without giving you notice.

Unless we otherwise agree in writing all prices shall be deemed to be inclusive of Value Added Tax. Our VAT number is 906 209 343.

Delivery charges are not included in the price of the goods and will be payable by you and details of the price you will pay for the delivery will be clearly visible on our website.

Payment

You must pay in full at the time you place your order with us.

If for any reason you do not make payment when you place your order then, without prejudice to any other right or remedy available to us, we shall be entitled to at our option:

• Cancel your order or suspend any further deliveries to you

• Charge interest to you at the rate of 8% above the Royal Bank of Scotland’s base rate on any money you owe us; such interest is to accrue on a day-to-day basis from the date we deliver the goods until receipt by us of the full amount owed

• Be indemnified by you against all costs and expenses (including legal costs and expenses) incurred by us in recovering sums due from you or in exercising our rights

To ensure that your credit, debit or charge card is not being used without your consent, we use 3D Secure security methods at the time of payment.

Faulty Goods

You shall inspect the goods upon delivery. If the goods are faulty or they have been damaged during delivery you must notify us the same day upon delivery.

If the goods you purchase are faulty, we may offer a repair, exchange or refund as appropriate in accordance with your statutory and consumer rights. Please telephone us on 0208 550 5454 to arrange a return of faulty goods at our expense.

If a refund, repair or exchange is refused we reserve the right to charge you any collection costs.

Nothing in this clause is intended to affect your statutory rights or your rights as a consumer.

If any goods develop a fault after 28 days following delivery and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer directly. We will have no obligation to provide any refund or assistance after the 28 days following delivery.

Delivery Discrepancies

Any delivery discrepancies must be reported within 48 hours. If the packaging appears damaged it is recommended that this is marked on the delivery note before you sign.

Cancellation Rights

You can cancel any online order (excluding bespoke or made-to-measure products) and receive a full refund (including standard delivery charges) at any time before the product is dispatched.

Refunds will be paid to the payment card used to place the order and will be made as soon as possible, and no later than, the earlier of 14 days after our receipt of the returned products, or 14 days after our receipt of evidence of the return of the products to us.

We are permitted to reduce your refund to reflect any reduction in the value of the products due to the manner in which you have handled them.

Please note that if you cancel an order after the product has been dispatched, you will be charged the cost of delivery. If you cancel a product that has been delivered, you will be responsible for returning the product to us at your cost, within a 14-day period from receiving the goods.

Governing Law

Our relationship with you shall be governed by and construed in accordance with English law and shall be subject to the non-exclusive jurisdiction of the English courts.